Job Information
Edwards Lifesciences Developer, RPA in Kuala Lumpur BSC, Malaysia
Key Responsibilities:
Production Support
Provide technical support (L1 – L2) and maintenance of RPA bots in Production.
Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority to incidents in ServiceNow.
Perform in-depth production incident troubleshooting, resolve any production incidents within defined SLA, and monitor the fixes to ensure impacted bots function correctly.
Escalate incidents to Level 3 within defined SLA in compliance to Edwards RPA incident management process.
Perform Root Cause Analysis on P1 and P2 incidents.
Develop Weekly and Monthly reports on bots performances and exceptions.
Perform trend analysis and root cause analysis on recurring incidents and defects, articulate the resolution and preventive actions, and provide input to Change Control process.
Shift left -> ability to recognize trends and create user stories to tackle problems from the root.
Review and plan continuous improvements to ensure smooth running of RPA bots.
Manage jobs and schedules in Orchestrator to ensure jobs recovery and execution as per defined schedules / business rules.
Build and update knowledge base from incident and problem tickets.
Establish effective communication channels for a wide network of stakeholders.
RPA Development
Have a solid understanding of RPA tools and related technologies including IDP.
Design, develop, and implement software bots using RPA technologies.
Work with business stakeholders and IT teams to determine requirements and design solutions.
Familiar with Edwards existing systems or can quickly learn to get up to speed.
Conduct testing and debugging of RPA bots to ensure they function correctly.
Stay up-to-date with emerging RPA technologies and advancements.
Prepare and maintain technical documentation and training materials.
Contribute to the development of RPA best practices and standards within the organization.
Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines.
Qualifications and Experience:
Degree in Computer Science or its equivalents.
At least 3 years of working experience in Robotic Process Automation (RPA) technologies.
Excellent working knowledge in RPA UiPath as a developer or support engineer.
Demonstrable knowledge of Windows server OS / Networking / Security concepts.
Preferred Qualifications:
Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
UiPath Developer Accreditation preferred.
Strong knowledge and understanding about UiPath REFramework architecture.
Development experience using Blue Prism, UiPath, Automation Anywhere, MS Power Automate, Abby or similar tools.
Medical device industry experience.
Experience working in a regulatory industry preferred.
In-depth knowledge of RPA technologies.
Proficient with other programming languages such as .net, C#.
Proficient with SQL Server and SQL.
Experience in maintaining and developing RPA Bots.
Intelligent Document Processing (IDP) experiences preferred.
Problem-solving, organizational, analytical, and critical thinking skills.
Strong troubleshooting skills and experience to resolve critical & complex incidents.
Excellent communication skills and ability to handle communication at different levels and diverse population.
Ability to manage competing priorities in a fast-paced environment.
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.